Terms and Conditions
Due to the nature of our business we are unable to accept returns on food items or other perishables. Weights of meat items (pork,chicken, beef, etc.) listed on the site are approximate and are subject to natural variation in size and weight. We do our best to ensure that the best quality products end up on your plate! Should you be at all dissatisfied with our products or offerings please reach out and we will attempt to resolve the problem.
For options regarding home delivery:
Delivery viability is assessed at a case-by-case basis. We regularly deliver to the greater Buffalo area and nearby townships, portions of Niagara County, and locally (Arcade and surrounding towns). Please reach out if you are unsure if we can deliver to you. Please ensure a cooler of sufficient size (50-60 qts, dependent on order size) is placed in an accessible area where it can be easily located by our delivery team. We also recommend cooler packs or ice to ensure perishable items are kept at safe temperatures during warmer months. Should a gate access code or combination or other specific instructions need to be relayed, please use the order notes feature on the checkout page to do so. Please ensure all pets/animals/small children are secured and in a safe area, we want to keep your loved ones and our delivery personnel as safe as possible! We will attempt to notify order recipients via text message/SMS following delivery if means of contact are provided to ensure rapid recovery of goods by the recipient(s).
We are not responsible for any lost/missing/stolen and/or damaged goods due to improper storage of produce or other farm goods following home delivery.
Refunds
Refunds are processed if items ordered are unavailable and no acceptable substitution can be decided on by both parties.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Missing Items/Exchanges/Substitutions
We try to ensure your order is delivered as accurately and quickly as possible. If a product is unavailable, we will attempt to reach out and contact you to arrange a suitable replacement. Occasionally items are omitted or forgotten from an order. If this is the case, please reach out and we will work to correct this oversight. If you need to exchange it for the same item, send us an email at kent@platodalefarm.com to arrange exchanges/substitutions.
We reserve the right to change these terms and conditions at any time and refuse service for any reason.
Need help?
Contact us at kent@platodalefarm.com for questions related to refunds and returns.
